At Charme Paris we aim to ensure your complete satisfaction with every purchase. If the product is defective or damaged, we have an easy return and refund policy for customers.

Return Terms:

Defective or damaged products only: If you receive a defective or damaged product, please contact us immediately. We will arrange for the return or replacement of the product provided that it has not been used at any additional cost.

Start the return process:

Contact us: If you wish to return a defective or damaged product, please contact our customer support team within 1-2 days maximum from the date of delivery. You can contact us via our customer service email info@charmeparis.com .

Provide details: Please provide your order number, the name of the defective or damaged product you wish to return, a brief explanation of the condition of the defective or damaged product and send a clear photo of the product without using or opening it.

Return Process:

Our customer support team will guide you through the return process and provide you with a return authorization.

Product Packaging: Carefully package the product in its original packaging to prevent further damage during shipping.

Return Shipping: We cover the return shipping costs, as we care deeply about our customers’ satisfaction especially when. Please make sure to follow the return policy instructions mentioned above.

Inspection and Processing: Once we receive your returned product, our team will inspect it to ensure it meets the return criteria. If your return is approved, we will initiate the refund process.

Refund Process:

Refund Method: Your refund will be processed using the same payment method used for the original purchase.

Processing Time: The processing time for refunds varies depending on your financial service provider’s policies. Please see the table below for full details:

Payment Method - Refund Processing Time:

All Credit Cards 10-15 Business Days

Bank Transfers 20 Business Days

We strive to make the refund process as quick and efficient as possible, and we appreciate your patience during this period

Contact Us:

If you have any additional questions or concerns about our Returns and Refunds Policy or any other aspect of our site, please do not hesitate to contact our Customer Support Team. We are here to assist you and ensure your complete satisfaction.       Thank you for choosing Charm Paris